Payment options & taxes
We accept all major credit cards and the other payment methods expressly indicated in this website.
The amount of the products you ordered will be charged - according to the selected payment method- after we have verified your card details, as each confirmation e-mail is sent which notifies that the product is ready to be shipped.
extraless.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website
The Order will be confirmed only when EXTRALESS sends the confirmation email to the email address indicated on the order form. EXTRALESS will send you the relevant confirmation email for each Product as soon as it is ready to be shipped.
The mails will contain a confirmation and summary of the Order in relation to any Product ready to be shipped, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.
Please note that orders from Japan are typically delivered between 2–4 business days from the moment the order confirmation email is sent by EXTRALESS. For international orders, please allow 3-5 business days from the date of your order confirmation for delivery.
Once your package is shipped, you will receive a confirmation email with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.
CANCELLING OR MODIFYING AN ORDER
As per our General Terms and Conditions of Sale, once an Order has been submitted it cannot be further modified or cancelled.
At any rate, if you need to cancel your purchase, please contact us as soon as possible to inquire into details. Should the order have already been shipped, please consider that you may still request a return by following the instructions in the “Returns” section.
No cancellations are possible for Personalized Products based on the definitive nature of their customization, that we perform expressly according to your wish.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.
International orders are shipped via DHL Express. Please allow 3-5 business days for delivery.
Shipping costs and duties
All applicable duties, taxes and fees will be included in the total amount of your order.
TRACKING YOUR ORDER
EXTRALESS ships internationally via DHL Express, which usually takes 3-5 business days. Tracking numbers are immediately generated when your shipping label is created. Please allow 1-3 business days from this date for tracking updates.
If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery or collection.
Before requesting a return, please ensure that the items comply with our terms of sale.
Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described and proceed with a new order.
The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged or tampered with.
Permanently personalized products cannot be returned considering that these products are definitively modified and specifically personalized for our clients.
If you have encountered any issue with the products you received but do not wish to make a return, please email us at firstname.lastname@example.org . We will be glad to assist you in finding the best possible solution.
To request a return or refund, please do so by accessing the ‘Customer Services’ section on our website, selecting the ‘Returns’ option from the menu. You can also email us at email@example.com, quoting your email address, name and order number and which item(s) you would like to return. We will contact you with the relevant information in order to help you process your return.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.
Kindly note that EXTRALESS is not responsible for any shipping charges related to returns. We advise you to send any returned items via recorded delivery using a reputable mail courier service. We will not be liable for any loss, damage or theft associated with the return shipping.
The return process takes about 7 days, then we will send you a refund confirmation email.
Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation email as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.