https://extraless.com
ISSUE 01 - 'ARRIVAL'

Men's Tops

Women's Tops

Outerwear

Payment options & taxes

We accept all major credit cards and the other payment methods expressly indicated in this website.

The amount of the products you ordered will be charged - according to the selected payment method- after we have verified your card details, as each confirmation e-mail is sent which notifies that the product is ready to be shipped.

extraless.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.

You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.

You will receive a payment receipt for orders placed on our website


Order confirmation

The Order will be confirmed only when EXTRALESS sends the confirmation email to the email address indicated on the order form. EXTRALESS will send you the relevant confirmation email for each Product as soon as it is ready to be shipped.

The mails will contain a confirmation and summary of the Order in relation to any Product ready to be shipped, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.


Delivery times

Please note that orders from Japan are typically delivered between 2–4 business days from the moment the order confirmation email is sent by EXTRALESS. For international orders, please allow 3-5 business days from the date of your order confirmation for delivery.

Once your package is shipped, you will receive a confirmation email with the tracking number from DHL.

Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Cancelling or modifying an order

As per our General Terms and Conditions of Sale, once an Order has been submitted it cannot be further modified or cancelled.

At any rate, if you need to cancel your purchase, please contact us as soon as possible to inquire into details. Should the order have already been shipped, please consider that you may still request a return by following the instructions in the “Returns” section.

No cancellations are possible for Personalized Products based on the definitive nature of their customization, that we perform expressly according to your wish.

For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Shipping method

International orders are shipped via DHL Express. Please allow 3-5 business days for delivery.

Shipping costs and duties

All applicable duties, taxes and fees will be included in the total amount of your order. 

Tracking your order

EXTRALESS ships internationally via DHL Express, which usually takes 3-5 business days. Tracking numbers are immediately generated when your shipping label is created. Please allow 1-3 business days from this date for tracking updates.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery or collection.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged or tampered with.

Permanently personalized products cannot be returned considering that these products are definitively modified and specifically personalized for our clients.

If you have encountered any issue with the products you received but do not wish to make a return, please email us at customerservice@extraless.com . We will be glad to assist you in finding the best possible solution.

Return requests

To request a return or refund, please do so by accessing the ‘Customer Services’ section on our website, selecting the ‘Returns’ option from the menu. You can also email us at returns@extraless.com, quoting your email address, name and order number and which item(s) you would like to return. We will contact you with the relevant information in order to help you process your return.

Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Kindly note that EXTRALESS is not responsible for any shipping charges related to returns. We advise you to send any returned items via recorded delivery using a reputable mail courier service. We will not be liable for any loss, damage or theft associated with the return shipping.

The return process takes about 7 days, then we will send you a refund confirmation email.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.

The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.

We will send you a confirmation email as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Please complete the mandatory* fields in the form below to contact us with your enquiry.

Women's Sizing Tops

EXTRALESS size XS S M L XL
JAP size XS (0) S (1) M (2) L (3) XL (4)
EU size 32 34 36 38 40
UK size 4 6 8 10 12
USA size 0 2 4 6 8
FR size 32 34 36 38 40
Delta shirts Width 120 124 128  
Sleeve Length 55.9 57.5 59  

Women's Sizing Bottoms

EXTRALESS size XS S M L XL
JAP size XS (0) S (1) M (2) L (3) XL (4)
EU size 32 34 36 38 40
UK size 4 6 8 10 12
USA size 0 2 4 6 8
FR size 32 34 36 38 40
Nomad skirt Waist size (cm) 68 72 76  
Hip size (cm) 92.5 96.5 100.5  

Men’s Sizing Tops

EXTRALESS size XS S M L XL
JAP size S (1) M (2) L (3) XL (4) XXL (5)
EU size 44 46 48 50 52
UK size 34 36 38 40 42
USA size 34 36 38 40 42
FR size 38 40 42 44 46
Fragment shirts Width 128 132 136  
Sleeve Length 60.5 62 63.5  

Men’s Sizing Bottoms

EXTRALESS size XS S M L XL
JAP size XS (0) S (1) M (2) L (3) XL (4)
EU size 44 46 48 50 52
UK size 28 30 32 34 36
USA size 28 30 32 34 36
Drifter trousers Waist size (cm) 98 102 106  
Hip size (cm) 112 116 120  

ABOUT US

EXTRALESS exists as a mission to re-imagine, re-think and re-design contemporary life, beginning with the wardrobe.

In any incarnation, our products are borne of one simple philosophy; 'Futurethought'.

We remain inspired by our particular vision of the future and we are dedicated to the creation of experiences that are essential for an optimal existence.

PRIVACY POLICY

1. Privacy Policy 

1.1 This Privacy Policy covers the following:
- Who we are
- What information do we collect
- Applying to work with us
- What information do we collect
- Applying to work with us
- How do we use your information
- Who may use your information
- Third party links and services
- How do we protect your information
- Where is your information processed
- Marketing communications - How long do we keep your information
- Your rights
- How do you contact us

1.2 This Privacy Policy applies to all of the personal data we collect about you, including information collected on our websites (including mobile access or apps) where this policy is linked to; all of which are referred to as the “Site” in this policy, and information collected at events, in stores or via telephone with one of our people.

1.3 Your privacy matters to us, so please do take the time to get to know our practices and, if you have any questions, contact us using our contact details below . This Privacy Policy was last updated on June 15 2018 and applies from that date.

1.4 We may occasionally amend this Privacy Policy. Any new policy will automatically be effective when it is published on the Site. You should therefore return here regularly to view our most up to date Privacy Policy. You should also print a copy for your records.

1.5 We do not knowingly collect or process data from anyone under the age of thirteen (13) years old.  

2. Who we are

2.1 Extraless is a global organisation. By the use of “we” in this Privacy Policy we are referring to the EXTRALESS Group whose members include the following: EXTRALESS LTD (Company Number 10489323), a company incorporated in England & Wales whose registered office is at 7-11 Woodcote Road, Wallington, Surrey, SM6 0LH.

2.2 We refer to Extraless together with its group companies as “Extraless”, “extraless.com”, “we”, “us” or “our” in this Privacy Policy.

2.3 Please check the Site or the store to see which member of the Extraless you are dealing with. If you are unsure please get in touch with us using the contact details below. 

2.4 Our main website is operated by Extraless LTD. (“EXTRALESS”). EXTRALESS LTD has its registered office in The United Kingdwom at 7-11 Woodcote Road, Wallington, Surrey, SM6 0LH, Company Reg. Number 10489323. They operate our main website on our behalf.  You can find out more about EXTRALESS LTD, its service providers and see its privacy policy by visiting http://www.extraless.co. 


3. What information do we collect?


3.1 Most of the information we collect is information provided directly by you, which is set out on the web page on which we collect it - for example in our enquiry form - at events, in store or by our people by phone. This may include: contact information – information such as name, email address, physical mailing address, device identifier and telephone number ; personal information – such as your birthday, gender and clothes and shoe size; professional information – such as your employment background, job description and related information; social media – such as your Facebook, Instagram, twitter, WeChat or Google account details. In some cases we may use your Facebook, WeChat or Google credentials to allow access to your account with EXTRALESS; transaction information – your contact information, the products you are interested in, your purchasing requirements, financial or other payment information including your card details and billing address, your PayPal account (if any) and any identification numbers needed; and responses to surveys – information you provide in responding to a survey on the Site, via an app or email, on the telephone or otherwise.

3.2 We may also collect and process other information obtained through the Site or the device you are using, including: information through ‘My Account’ – information for registration of ‘My Account’ such as your contact information, password and email preferences.
If you are a registered user, we collect information about your access to the reserved area of the Site such as information on the date and time of access and with your consent, information on your interests and preferences in relation to our products and services.
We also collect information relating to your orders; including order number, list of products you have ordered and information on their delivery status as well as information on your wish list, which includes your personal collection of favourite items; location information (including GPS signals sent by a mobile device, location information gathered from social media networks or sensor or IP address data from your device); information from cookies, web beacons or from the internet, including your IP address, browser type, operating system, domain name, access times, which pages you visit within our Site and referring website addresses.
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. You can find out more about how we deal with cookies in our Cookies Policy; if you ask us to connect with other sites (for example if you ask us to connect with your Facebook account) we may get information that way too; and we may record telephone calls.  

4. Applying to work with us

4.1 If you use the Site to apply to work with us, we will use the information you supply to process your application and to monitor recruitment statistics. Please do not send us any sensitive personal data with your application unless we specifically ask you for it. As a global business we may transfer your details outside of your home country and to other companies in our group. We will ask you to sign up to additional confidentiality and privacy terms if you apply for a job with us. Once a person has taken up employment with us, we will compile a file relating to their employment. At that stage we will give more details about how we hold employee data and we will expect the employee to sign up to additional confidentiality and privacy terms as part of their employment.

4.2 If you apply to work with us through a third party, such as a recruitment consultant, please also check their privacy policy before proceeding. We do not encourage unsolicited approaches either directly or from third parties – please do not send personal data to us unless the data subject has read and agrees to this privacy policy.

4.3 We may retain details of candidates who may be of interest to us, either now or in the future, for up to one year. If you would not like us to do that please let us know. Additionally, if your circumstances change – for example you no longer wish to be considered by us for employment – please let us know that too.

5. How do we use your information?

5.1 We use information collected about you as outlined in this Privacy Policy. 

5.2 Our primary purpose in collecting your personal data is to conclude an order which you have made for the purchase of our goods and to provide you with services which we believe will optimize your use of the Site. We may use your personal data for the following purposes: to complete and execute your order for the purchase of our goods on the Site, in stores or via telephone; to register on ‘My Account’ and use the services offered to registered users; to provide the information, services or support and to manage your Customer Service requests and related after-sales services; to identify you, and to contact you from time to time with product or service updates; to send other messages that are useful to the service we provide; to manage our relationship with you and to carry out any related administration; to provide personalised, targeted, or location-based content, services, and advertising from us and third parties; to promote our services, or the services of our suppliers or partners like Extraless.com, including by email and via social media platforms (subject to the relevant marketing permissions)*; to compare information for accuracy, and verify it with third parties*; to detect, investigate and prevent activity we think may be potentially illegal, unlawful or harmful and to enforce our Privacy Policy and/or other legal terms found on the Site or any other purpose referenced herein or therein*; to carry out surveys, research, including market research, statistical research on site traffic, sales and other commercial information to assist us in improving the services we provide to you and tailor the Site*; and to enable the call recording feature to work and in order to troubleshoot the service.

5.3 We process your personal data where we have your consent to do so, which you may withdraw at any time, or otherwise where this is necessary for: the performance of our contract with you for the provision of Extraless or to take preliminary steps at your request; us to fulfil our legal obligations; or, the purposes of the legitimate interests pursued by us or by a third party.

5.4 A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. Our legitimate interests are those indicated with a “*” above, and we consider that we have implemented sufficient checks and protections to ensure that your rights and interests are not unreasonably intruded on. *However, you can object to processing on any of these bases at any time and, if you do so, we will stop processing the personal data unless we can show compelling legitimate grounds which override your rights and interests, or we need the data to establish, exercise or defend legal claims – see the paragraph “Your rights” below.

6. Who may use your information?

6.1 We may disclose your personal data to enforce our policies, to comply with our legal obligations or in the interests of security, public interest or law enforcement in any country where we have entities or affiliates. For example, we may respond to a request by a law enforcement agency or regulatory or governmental authority. We may also disclose data in connection with actual or proposed litigation, or to protect our property, security, people and other rights or interests.

6.2 We share your information with third parties who help deliver our products and services to you. Examples include hosting our web servers, analysing data, providing marketing assistance, and providing Customer Service. These companies will have access to your personal information as necessary to perform their functions, but they may not use that data for any other purpose.

6.3 We may also share your personal data: with companies in our group (see paragraph 2.1 of this Privacy Policy for more details); or, with any third party you have asked us to share your personal data with – such as Facebook or any other social media site if you have asked us to connect with your account.

6.4 You may have accessed our Site through a hyperlink from a third party website. If so, you consent to your personal details and purchase information, including behavioural patterns, being shared with that third party in accordance with our contractual relationship with them.

6.5 If extraless.com or Extraless is sold, or some of its assets transferred to a third party, your personal information, as a valuable asset, may also be transferred to the acquirer, even if they are not in the same line of business as us. Our customer database could be sold separately from the rest of the business, in whole or in a number of parts. Potential purchasers and their advisors may have limited access to data as part of the sale process. However, use of your personal information will remain subject to this Privacy Policy. Likewise, your personal information may be passed on to a successor in interest in the unlikely event of a liquidation, bankruptcy or administration. 

6.6 Please remember that when you share information publicly on the Site, for example a comment on a blog post, it may be indexable by search engines, including Google, which may mean that the information is made public.  

7. Third party links and services

7.1 The Site may contain links to third parties’ websites. We are not responsible for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those websites.

7.2 We may also use Google Analytics to gather statistics on site usage. This may involve the use of cookies. There are more details in Google’s own privacy policy. Google may aggregate data they collect from their various services including Google Analytics, Google Translate, Google Maps and YouTube. You acknowledge and accept that we have no control over Google’s data collection. You should look at Google’s privacy policy for details of their data collection practices.

7.3 If you have asked us to share data with third party sites (such as social media sites), their servers may not be secure. 

7.4 Note that, despite the measures taken by us and the third parties we engage, the internet is not secure. As a result others may nevertheless unlawfully intercept or access private transmissions or data.  

8. How do we protect your information?

8.1 We take what we consider to be appropriate technical and organisational measures designed to reduce the risk of unauthorised or unlawful processing of your personal data and accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. However, it remains your responsibility: where you are a registered user with ‘My Account’ for the Site: to log off or exit from the Site when not using it; to ensure no-one else uses the Site while your device is logged on to the Site (including by logging on to your device through a mobile, Wi-Fi or shared access connection you are using); to keep your password or other access information secret. Your password and log in details are personal to you and should not be given to anyone else or used to provide shared access for example over a network. You should use a password which is unique to your use of the Site – do not use the same password as you use for another site or email account; and, to maintain good internet security. For example, if your email account or Facebook account is compromised this could allow access to your account with us if you have given us those details and/or permitted access through those accounts. If your email account is compromised it could be used to ask us to reset a password and gain access to your account with us. You should keep all of your account details secure. If you think that any of your accounts has been compromised you should change your account credentials with us, and in particular make sure any compromised account does not allow access to your account with us. You should also tell us as soon as you can so that we can try to help you keep your account secure and if necessary warn anyone else who could be affected.  

9. Where is your information processed?

9.1 Extraless is a global retailer. As a result we might transfer your personal information to places outside of your home country, for example to companies in our group that are based outside the EEA such as the USA and Hong Kong for the purposes outlined in this Privacy Policy. If you are in the European Economic Area (EEA) this means that your data may be transferred from the EEA to another country and stored there, where we (or our suppliers) might process it. 

9.2 If we transfer your personal data outside your country we will try to take steps to ensure that your privacy rights continue to be protected in compliance with applicable data protection law and this Privacy Policy.  

10. Marketing communications

10.1 If you have given permission, we may contact you by mail, telephone, SMS, text/picture/video message, social media and email about products, services, promotions and special offers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further 'Your rights', below.  

11. How long do we keep your information?

11.1 We will retain your personal data only as long as is necessary for the purposes set out in this Privacy Policy, or as is required by applicable law, and then we will delete it.  

12. Your rights

12.1 In some countries you may have the right to gain access, correct, update, restrict, delete, be forgotten, or object to the processing of, or request data portability of the personal data collected about you subject to some exceptions and conditions. You can find out more about these rights in the EU by reading the General Data Protection Regulation.

12.2 If you wish to inquire about any of those rights or would like to submit a request then please send us your request by any of the following ways: write to our Customer Service; or, write a letter to us and post it to 7-11 Woodcote Road, Wallington, Surrey, SM6 0LH, UK or contact us through dpo@extraless.com

12.3 We may charge a small fee depending on your request where that is permitted by law. We will take all reasonable steps to delete your personal data from our system(s) on receiving a valid request, unless restricted by law. We may keep a copy for as long as is necessary in our opinion, in compliance with applicable laws and regulations. We will respond to any of your above-mentioned requests within one month but we reserve the right to verify your identity before dealing with your request.

12.4 You may also have the right to lodge a complaint with a data protection regulator, which you may lodge with the Information Commissioner’s Office (ICO), as the EU lead supervisory authority for Badé. The ICO’s contact details are as follows: 7-11 Woodcote Road, Wallington, Surrey, SM6 0LH

12.5 If your complaint is about the processing activities of Extraless, then their lead supervisory authority is the Italian Data Protection Authority and you can contact them as follow: Postal Address 7-11 Woodcote Road, Wallington, Surrey, SM6 0LH  

13. How do you contact us? If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, we encourage you to contact us at dpo@extraless.com This Privacy Policy was updated in September 2020

TERMS AND CONDITIONS OF USE

Welcome to our web site (“extraless.com”). These General Terms and Conditions of Use govern the access to and use of extraless.com. The access to and use of this web site as well as the purchase of products on extraless.com are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you. This web site is managed and maintained by Extraless LTD. ("Provider"), with registered office in the United Kingdom at 7-11 Woodcote Road, Wallington, Surrey, SM6 0LH, Company Reg. Number

For any other legal information, go to the sections: General Terms and Conditions of Sale, Return Policy and Privacy Policy of extraless.com. The Provider may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or update of the General Terms and Conditions of Use shall be posted for our users on the Home Page of extraless.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the web site in this section. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Use of extraless.com. If you do not agree to all or part of the extraless.com General Terms and Conditions of Use, please do not use our web site.

The access to and use of extraless.com, including display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of extraless.com and its contents. The Provider shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

1. Privacy Policy
We recommend that you read the Privacy Policy which also applies in the event that users access to extraless.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes extraless.com collects and uses your personal data.

2. Intellectual Property Rights
All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Extraless or Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Extraless and Provider as the case may be.
Extraless and/or Provider shall have the exclusive right to authorise or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Extraless and/or Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorised in writing by Extraless and Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

3. Links to Other Web Sites
extraless.com may contain links to other web sites which are in no way connected to extraless.com or the Provider. The Provider does not control or monitor such third party web sites or their contents. The Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on extraless.com and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. extraless.com provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When the Provider provides links to other web sites, the Provider does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

4. Links to extraless.com
Please, contact the Provider if you are interested in linking the Home page of extraless.com and other web pages which can be publicly accessible. You are requested to contact the Provider for requesting our consent to linking extraless.com. The Provider grants links to extraless.com free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to extraless.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to extraless.com or to use unauthorised meta-tags without the Provider consent.

5. Disclaimers on Content
The Provider does not warrant that the contents of the web site are appropriate or lawful in other Countries outside England & Wales. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by extraless.com shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of extraless.com is accurate and does not contain any incorrect or out-of-date information. However, the Provider cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.
Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact our Customer Service. A Provider representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow extraless.com to operate without any suspensions, interruptions or discontinuity due to updating the web site. The Provider has adopted adequate technical and organisational security measures to protect services on extraless.com, integrity of data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of extraless.com, and to avoid unauthorised or unlawful access to such data and information.

6. Our Business Policy
The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to "consumer" only. "Consumer" shall mean any natural person who is acting on extraless.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on extraless.com. The Provider shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use.

7. Governing Law
These General Terms and Conditions of Use are governed by the laws of England & Wales.

Last updated: September 2020

TERMS AND CONDITIONS OF SALE

The following General Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the Privacy Policy and General Terms and Conditions of Use) of products on our website (“extraless.com”). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on extraless.com are directly sold by Extraless LTD. (“EXTRALESS”)(hereinafter referred to as "the Vendor" or "We" or "Us"). EXTRALESS LTD has its registered office in The United Kingdwom at 7-11 Woodcote Road, Wallington, Surrey, SM6 0LH, Company Reg. Number 10489323

For any other legal information, go to the sections: General Terms and Conditions of Use, Privacy Policy and Return Policy.

1. Our Business Policy
1.1
The Vendor offers products for sale on extraless.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2
"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on extraless.com.

1.3
The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

1.4
These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on extraless.com between the users of extraless.com and the Vendor.

1.5
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on extraless.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of extraless.com and third parties.

2. How to Execute a Contract with the Vendor
2.1
To place an order for the purchase of one or more products on extraless.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2
The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3
An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5
The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form contacting us.

2.6
Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7
English is the language used for executing contracts with the Vendor.

2.8
After your order form has been submitted, the Vendor will process your order.

2.9
The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on extraless.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

2.10
By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on extraless.com.

2.11
By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on extraless.com, even through links, including the General Terms and Conditions of Use and Privacy Policy.

2.12
Upon submission of an order form, the Vendor shall send you a purchase order receipt email, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

3. Guarantees and Product Price Indication
3.1
On extraless.com, we only offer products marked with the “EXTRALESS” trademark. These products are purchased by us directly from the fashion house and/or the manufacturer authorised by the fashion house.

3.2
The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3
The main characteristics of products are shown on extraless.com on each product page. The products offered for sale on extraless.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

3.4
Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.5
Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled.

3.6
All Products sold by extraless.com come with an identification tag attached with a disposable seal. When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.

3.7
As a Consumer (as defined at section 1.2 above), you are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us.

3.8
All products sold by the Vendor are covered by a guarantee for lack of conformity, as provided by the applicable law (6 years in England, Wales and Northern Ireland and 5 years in Scotland). You shall inform the Vendor of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. Please contact our Customer Care.
In case of lack of conformity, you may choose between the repair or replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.

4. Payments
4.1
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2
In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to HSBC, Barclays Bank or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

5. Shipping and Delivery of the Products
For specific product shipping and delivery procedures see the Shipping area. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. Customer Service
Please contact us via email for further information.

7. Consumer Rights and the Cooling-Off Period
7.1
If you are a Consumer, you may cancel your contract with the Vendor in relation to products purchased from extraless.com, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) calendar days, beginning on the day you receive the products. In this case you will receive a full refund of the price of the products, including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) in accordance with this Clause 8 and Clause 10 below.

7.2
You should return the products to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7.3
To return the products:
• you should notify us in writing within fourteen (14) calendar days, beginning on the day you receive the products (or for purchases of multiple products, the day on which you received the last product) by completing and submitting the online Return Form* or by Contacting Us. You should keep a record of your cancellation notice;
• the products should not have been used, worn, washed or damaged;
• the identification tag should still be attached to the products with the disposable seal;
• the products should be returned in their original packaging;
• products should be returned to the Vendor within fourteen (14) calendar days of the date you notify us of your decision to cancel;
• the products should not be damaged.

7.4
If you cancel the contract within the fourteen (14) calendar day cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible and, in any event within:
(a) where we collect the products from you through our approved courier, fourteen (14) calendar days of the day on which you gave notice of your cancellation; or
(b) where you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time.

The Vendor will refund the price of the product in full, including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses). You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.

7.5
You can return the products to the Vendor either by:
packaging the relevant products securely and sending, at your own risk and cost, them to the Vendor using your return number (as provided by us). For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier as detailed at clause 7.5(a).

7.6
The cancellation right set out in this section 7 does not apply to:
(a) sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons;
(b) products comprising sealed audio or video recordings or computer software, if the product becomes unsealed after delivery;
(c) products which are made to your specifications or clearly personalized; or
(d) products which have become inseparably mixed with other items after delivery.

8. Items returned because they are damaged, defective or incorrect
8.1
If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a pre-paid return label using the Vendor's approved courier (as indicated on the Return Form), or by refunding your return postage costs). This right is additional to your statutory right to cancel as set out in section 8.

8.2
You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Service to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

8.3
To return the products:

a. you should notify us in writing as soon as practicable and in any event within fourteen (14) calendar days, by completing and submitting the online Return Form*. You should keep a record of your cancellation notice;
b. the products should not have been used, worn, washed;
c. the identification tag should still be attached to the products with the disposable seal;
d. the products should be returned, complete and unused, with their original packaging (the packaging should include its original seal; if you want to return a kit, it should include all of its components);
e. the products should be returned to the Vendor within fourteen (14) calendar days following notification to the Vendor of the damaged or defective product or of the Vendor's error;
f. the products should not have been used, worn, washed or damaged;

8.4
The Vendor will examine all products returned as damaged or defective and will notify you of your refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within fourteen (14) days of the day we confirm to you via email that you are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to the Vendor. In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery the Vendor reserves the right to retain the products and the purchase price and recover the Vendor's fees and expenses from you.

8.5
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

8.6
The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.

8.7
We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise.

8.8
The Vendor will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. To the extent permitted by applicable law, the Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example:
a. delay caused by Credit Card/Debit Card companies refund policies;
b. payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card;
c. payment made by cash on delivery: you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Form. Please remember it is necessary to have a Bank account in order to receive a refund for Cash on Delivery orders.

9. Privacy
9.1
You will find information on how we process your personal data by clicking on Privacy Policy.

9.2
We also ask that you read, if you haven't already done so, our General Terms and Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems we have adopted.

9.3
For further information on our Privacy Policy you can contact us via email.

10. Governing Law
These General Terms and Conditions of Sale are governed by the laws of England & Wales.

Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr.

11. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on extraless.com

Last updated: September 2020

RETURNS POLICY

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products. You must inform the Vendor of your decision to cancel and can do so by: Contacting Us within fourteen (14) calendar days from the date on which you received the purchased product (or for purchases of multiple products, the date of which you received the last product) from extraless.com. Returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of your decision to cancel. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor (UPS), or through another shipping agent or postage method. It is not possible to return an item in exchange for another.

Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

• we invite you to contact us regarding a return request within fourteen (14) calendar days from the date of your receipt thereof;
• the products have not been used, worn, washed or modified;
• the identification tag is still attached to the products with the disposable seal;
• the products are returned in their original packaging;
• the returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify us of your decision to cancel;
• the products should not be damaged.

If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products. You will have to pay for the return shipping cost upfront and at your own expense in accordance with our returns instructions. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products. Without limiting the paragraph above, the cancellation right set out above does not apply to:

(a) sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons;
(b) products comprising sealed audio or video recordings or computer software, if the product becomes unsealed after delivery;
(c) products which are made to your specifications or clearly personalized; or
(d) products which have become inseparably mixed with other items after delivery.

Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal, Cash on Delivery), the Vendor will refund you all payments received from you for such cancelled purchase, including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) within:

(a) where we collect the products from you through our approved courier, fourteen (14) days from when the Vendor was informed of your decision to exercise your right to return the purchased products; or
(b) when you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time.

You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Without prejudice to the above, and once the Vendor has checked that the return was carried out in compliance with the above conditions, the time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:

• purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
• payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card;
• payment made by Cash on Delivery: you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Form*; the time needed for refunding depends on the information you provided in your order; normally refunds take place within fourteen (14) calendar days. Please remember it is necessary to have a Bank account in order to receive a refund for cash on delivery orders.

Identification Tag
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.

DHL
As advised by the Vendor, returned products may be shipped by the package delivery company DHL. Please contact DHL (or visit their site: www.dhl.com) to organise pick-up. The customer will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the products during transport. For your protection, we recommend that you use a reputable courier service if you choose to return the goods other than via the vendor approved courier.

*Contact Us to exercise your right to return.

Last updated: September 2020